Our support team answers the following questions nearly every day

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Certainly. Our service ensures the safety of all uploads through the utilization of HTTPS/SSL, coupled with our end-to-end encryption for enhanced privacy. These added layers of security not only meet but exceed the requirements of most corporate data privacy policies. In essence, your data is handled with the utmost safety measures in place. Moreover, we adhere to the EU Data Protection Regulation (GDPR), which stands as one of the most stringent safety standards globally.

Absolutely not. Your files remain exclusively yours. During their time on our servers, they are rigorously secured, inaccessible to anyone else. We retain them for a maximum of 2 hours solely for your download convenience. Immediately thereafter, they are permanently erased from our servers. Additionally, you retain the ability to delete the document yourself after each conversion. We do not inspect, duplicate, or analyze your files in any manner.

The simplest method is to drag and drop your files directly onto our canvas. Alternatively, you can click the ‘Select files’ button or import your files from popular cloud storage systems like Google Drive or Dropbox.

In order to convert a scanned PDF to an editable format, such as another editable document, Optical Character Recognition (OCR) technology is necessary. OCR is a system designed to convert non-selectable and scanned text into editable office documents. With our latest update, it’s now feasible to perform Scanned PDF to Office conversions.

The confirmation email should be sent to your email account promptly, although occasionally there might be a slight delay. If you haven’t received it within 30 minutes, please check your Spam/Trash Folder or feel free to send us an email.

Our system requirements are quite basic. For optimal performance with our tools, we suggest using the following browsers: Chrome, Firefox, Internet Explorer 10 and above, and Safari. If you encounter any difficulties during the download process, we suggest switching your browser to Incognito mode.

Absolutely! You don’t even need to have the files you want to process stored on the device you’re using. If you have a Google Drive or Dropbox account, you can import files directly to our platform, process them, and then save them back to the cloud.

Regrettably, this isn’t entirely within our control. Processing speed is influenced by numerous factors, including your internet connection speed, the size of the chosen files, and primarily, the current workload of our servers.